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25 May

This is a common fraud prevention practice that we don’t tend to penalize processors for, but it seems that Stripe does not effectively communicate its reserve policies to merchants or warn them when a cash reserve might be withheld.

Note: We have adjusted this company’s BBB rating according to our own standards.

Founded in 2010, Stripe (stripe.com) is a web application that allows merchants to accept credit card payments through their websites.

The service is particularly tailored to merchants with web development skills who want to customize it according to their specific payment needs, and its capabilities include billing on a recurring basis, accepting bitcoin, and facilitating payments on marketplace-style platforms.

These cancellations appear to take effect with little or no warning, and merchants report difficulty resolving the unprocessed payments in a satisfactory and efficient manner.

In the second case, merchants express confusion over their payments being held in a reserve account.